We take customer satisfaction seriously. We offer free returns and exchanges for products purchased on drinkcoldr.com for up to 30 days after you have received the item.
Returns for items purchased outside of Drinkcoldr.com must be initiated with the original vendor. We are always available to help with defective items and hear your feedback no matter where you made a purchase.
You may initiate a return by using the chat function or emailing firstname.lastname@example.org. Customer service representatives are actively available 7am-4pm PST Monday-Friday. If you contact us outside of our business hours, we will get back to you the next business day.
Refunds will be processed once we receive your item and applied back to your original payment method.